Vircom Support

About Vircom's Support Team 5

• Support's Covenant and how to reach us.
• 2022 Official Holidays & Support Schedule
• Proofpoint Essentials Release Notes '20-22
• Vircom Portal Release Notes March 9 2022
• Vircom Portal Release Notes March 23 2022

News Items 10

• Active Directory Graph API end of life (June 30th 2022)
• modusMail & modusGate 6.8 now available
• Vircom update regarding CVE-2021-44228 (Apache log4j exploit)
• New Features in Proofpoint's Security Awareness
• Outbound DKIM Signing

View all 10

Noteworthy Articles 16

• Dealing with messages caught as FRAUD
• New clients on proofpoint with office365 and existing third party archiving solutions
• How to whitelist simulated phishing in office 365
• How to disable the safe attachments
• How to deal with Mailbait floods

View all 16

Videos 28

• Microsoft Azure Active Directory Configuration & User Import
• Active Directory Configuration & User Import
• Configure Email Relay for Office 365 in Proofpoint Essentials
• Configure Email Archiving to Work with Office 365 in Proofpoint Essentials
• Configuring SMTP Discovery in Proofpoint Essentials

View all 28

Video education Series 4

• What is a Cloud Access Security Broker (CASB)? with Proofpoint Cybersecurity Education Series
• What is Ransomware? with Proofpoint Cybersecurity Education Series
• What are BEC and EAC attacks? with Proofpoint Cybersecurity Education Series
• Protecting Against Impostor Email Threats

On-Boarding with ProofPoint Essentials. 6

• Getting Started with ProofPoint Essentials
• CIDR Breakdown for 148.163.128.0/19
• Creating Customer Profile for MSP.
• Access Azure AD GoDaddy Office 365 Tenants
• Rackspace Sending IPs

View all 6

ProofPoint Essentials with Azure Setup 8

• STEP 1 - How to Verify and Enable a Domain
• STEP 2 - How to Sync Users with Azure
• STEP 3 - How to Bypass O365 Scanning
• STEP 4 - Telnet Test to Verify if Email Works
• STEP 5 - MX Record and Outbound Relay

View all 8

ProofPoint Essentials with Active Directory Setup 5

• STEP 1 - How to Verify and Enable a Domain
• STEP 2 - How to Sync Users with Active Directory
• STEP 3 - Telnet Test to Verify if Email Works
• STEP 4 - Outbound Relay 'Smart Host'
• STEP 5 - Locking Down Exchange Connections

Proofpoint Essentials with Google Workspace (Formerly GSuite) 8

• Configuring Google Workspace (Gsuite) for Proofpoint Essentials
• Disable Workspace Spam Filter
• Google Workspace: Export users from google workspace
• Google Workspace: Track message delivery with Email Log Search
• Cascading TXT record Entries in Gsuite DNS

View all 8

Vircom Alerts Portal Descriptions 7

• Vircom Portal Alerts - meaning
• Vircom Portal - Business Alert - License Exceeded
• Vircom Portal - Security - Self Trusted
• Vircom Portal - Security - Email Provider
• Vircom Portal - Security - Large Email Volume

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Zoho mail 1

• Set up Proofpoint with Zoho mail

Deployment pre-preps 2

• Security Awareness Safelisting US
• Security Awareness Safelisting EU

Setup 26

• Weak Network Egress Detection
• Use Image As Phishing Link
• Send Test Email
• Preview Email Template
• Multiple Phishing Templates Single Campaign

View all 26

Educate 46

• 3rd Party Brands in Templates
• 3rd Party Phishing Domains
• Add Users to an Auto-Enrollment Assignment
• Adding Domains to Exchange Safe Senders List
• Adding Users to a Running Assignment

View all 46

Measure 11

• Company Training Report Card
• Phishing All Email Campaigns History
• Phishing Attachment Campaign CSV Header Definitions
• Phishing Campaign Overview Report
• Phishing Data Entry Campaign CSV Header Definitions

View all 11

Proofpoint Essentials Archiving 3

• How to Configure Archive with O365
• How to Configure Archive with Exchange 2013/2016
• Managing Email Archive users

Proofpoint Essentials Encryption 6

• How to enable Encryption for outbound mail
• How to use the encryption plugin
• Proofpoint encryption plug-in encryption rule
• Trigger proofpoint encryption using ZixSelect VPM client
• Email Encryption End-User Guide

View all 6

SAML - Single Sign On 4

• Configuring Single Sign-On (SAML)
• Configure Organization Login Settings
• Microsoft Azure IdP SSO Integration Guide
• Okta IdP SSO Integration Guide

How To's 31

• How to configure outbound DKIM signing
• How to Change Trusted / Blocked Senders for a Functional Account
• How to Create a DLP Filter
• How to Troubleshoot Issues with URL Defense
• How to View Outlook Email Header

View all 31

Spam & Security 21

• Reporting Spam and False-Positives to ProofPoint
• Things to Know About Proofpoint URL Defense
• Enable Inbound Domain Spoofing
• Mail Flow Scanning
• System Alerts

View all 21

FYI's & FAQ's 19

• ProofPoint Essentials Error Codes
• Bulk Email
• Bulk Email Request
• MailChimp IP Address Ranges to Trust Purposes.
• New Login Experience - Proofpoint

View all 19

Quarantine & Digest 5

• Emergency Inbox
• Disable Digest Report for Functional Accounts
• Quarantine Digest Report Not Delivered
• Easy Spam Disclaimer not Being Added
• How to Release Quarantined Emails

Add-on's & Plug-in's 8

• Spam Reporter for Cloud with Office 365(SRC365)
• SPAM Reporter troubleshooting information
• Vircom Plug-in Encryption Rule
• Getting 403 Access Forbidden error with SpamReporter (SRC365)
• Getting re-authenticated every time I open outlook by spamreporter

View all 8

modusGate & modusMail 3

• modusMail & modusGate
• Setting up modusGate to authenticate with O365 via Azure
• modusGate 6.8 upgrade

Annex 4

• Proofpoint US IP Lists (for easy copy-pasting)
• Proofpoint EU IP Lists (for easy copy-pasting)
• Proofpoint Security Awareness safelist
• GSUITE/Google Workspace IP ranges to put in the inbound Gateway Settings

Vircom Portal 7

• Setting Up Alerts
• Clean Up Safe Sender List
• Required Permissions for Email Deletion in O365
• Delete SPAM or BEC from ALL user’s mailboxes using SRC365
• Create RULES and CONNECTORS in office365 through Vircom Portal

View all 7