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Knowledge base
About Vircom Support
About Vircom's Support Team
5
Support's Covenant and how to reach us.
2022 Official Holidays & Support Schedule
Proofpoint Essentials Release Notes '20-22
Vircom Portal Release Notes March 9 2022
Vircom Portal Release Notes March 23 2022
News Items
10
Active Directory Graph API end of life (June 30th 2022)
modusMail & modusGate 6.8 now available
Vircom update regarding CVE-2021-44228 (Apache log4j exploit)
New Features in Proofpoint's Security Awareness
Outbound DKIM Signing
View all 10
Noteworthy Articles
24
Archive Ingestion Requests
Dealing with messages caught as FRAUD
New clients on proofpoint with office365 and existing third party archiving solutions
How to whitelist simulated phishing in office 365
How to disable the safe attachments
View all 24
RedSift OnDMARC
6
OnDMARC Region Data Centers
Getting started with OnDMARC
How to Enable and Configure Dynamic Services
What is DMARC Identifier Alignment?
OnDMARC Email Sources - Assets
View all 6
Getting Started
Videos
28
Microsoft Azure Active Directory Configuration & User Import
Active Directory Configuration & User Import
Configure Email Relay for Office 365 in Proofpoint Essentials
Configure Email Archiving to Work with Office 365 in Proofpoint Essentials
Configuring SMTP Discovery in Proofpoint Essentials
View all 28
Video education Series
4
What is a Cloud Access Security Broker (CASB)? with Proofpoint Cybersecurity Education Series
What is Ransomware? with Proofpoint Cybersecurity Education Series
What are BEC and EAC attacks? with Proofpoint Cybersecurity Education Series
Protecting Against Impostor Email Threats
On-boarding New Clients
On-Boarding with ProofPoint Essentials.
6
Getting Started with ProofPoint Essentials
CIDR Breakdown for 148.163.128.0/19
Creating Customer Profile for MSP.
Access Azure AD GoDaddy Office 365 Tenants
Rackspace Sending IPs
View all 6
ProofPoint Essentials with Azure Setup
9
STEP 1 - How to Verify and Enable a Domain
STEP 2 - How to Sync Users with Azure
STEP 3 - How to Bypass O365 Scanning
STEP 4 - Telnet Test to Verify if Email Works
STEP 5 - MX Record and Outbound Relay
View all 9
ProofPoint Essentials with Active Directory Setup
5
STEP 1 - How to Verify and Enable a Domain
STEP 2 - How to Sync Users with Active Directory
STEP 3 - Telnet Test to Verify if Email Works
STEP 4 - Outbound Relay 'Smart Host'
STEP 5 - Locking Down Exchange Connections
Proofpoint Essentials with Google Workspace (Formerly GSuite)
8
Configuring Google Workspace (Gsuite) for Proofpoint Essentials
Disable Workspace Spam Filter
Google Workspace: Export users from google workspace
Google Workspace: Track message delivery with Email Log Search
Cascading TXT record Entries in Gsuite DNS
View all 8
Vircom Alerts Portal Descriptions
11
Setting Up Alerts
Vircom Portal Alerts - meaning
Vircom Portal - Business Alert - License Exceeded
Clean Up Safe Sender List
Vircom Portal - Security - Self Trusted
View all 11
Zoho mail
1
Set up Proofpoint with Zoho mail
Security Awareness
Deployment pre-preps
2
Security Awareness Safelisting US
Security Awareness Safelisting EU
Setup
26
Weak Network Egress Detection
Use Image As Phishing Link
Send Test Email
Preview Email Template
Multiple Phishing Templates Single Campaign
View all 26
Educate
44
3rd Party Brands in Templates
3rd Party Phishing Domains
Add Users to an Auto-Enrollment Assignment
Adding Domains to Exchange Safe Senders List
Adding Users to a Running Assignment
View all 44
Measure
11
Company Training Report Card
Phishing All Email Campaigns History
Phishing Attachment Campaign CSV Header Definitions
Phishing Campaign Overview Report
Phishing Data Entry Campaign CSV Header Definitions
View all 11
Archive & Encryption
Proofpoint Essentials Archiving
3
How to Configure Archive with O365
How to Configure Archive with Exchange 2013/2016
Managing Email Archive users
Proofpoint Essentials Encryption
6
How to enable Encryption for outbound mail
How to use the encryption plugin
Proofpoint encryption plug-in encryption rule
Trigger proofpoint encryption using ZixSelect VPM client
Email Encryption End-User Guide
View all 6
Authentication
SAML - Single Sign On
4
Configuring Single Sign-On (SAML)
Configure Organization Login Settings
Microsoft Azure IdP SSO Integration Guide
Okta IdP SSO Integration Guide
Basic and General Information
How To's
31
How to configure outbound DKIM signing
How to Change Trusted / Blocked Senders for a Functional Account
How to Create a DLP Filter
How to Troubleshoot Issues with URL Defense
How to View Outlook Email Header
View all 31
Spam & Security
22
Reporting Spam and False-Positives to ProofPoint
Things to Know About Proofpoint URL Defense
Enable Inbound Domain Spoofing
Mail Flow Scanning
System Alerts
View all 22
FYI's & FAQ's
19
ProofPoint Essentials Error Codes
Bulk Email
Bulk Email Request
MailChimp IP Address Ranges to Trust Purposes.
New Login Experience - Proofpoint
View all 19
Quarantine & Digest
5
Emergency Inbox
Disable Digest Report for Functional Accounts
Quarantine Digest Report Not Delivered
Easy Spam Disclaimer not Being Added
How to Release Quarantined Emails
Add-on's & Plug-in's
8
Spam Reporter for Cloud with Office 365(SRC365)
SPAM Reporter troubleshooting information
Vircom Plug-in Encryption Rule
Getting 403 Access Forbidden error with SpamReporter (SRC365)
Getting re-authenticated every time I open outlook by spamreporter
View all 8
modusGate & modusMail
3
modusMail & modusGate
Setting up modusGate to authenticate with O365 via Azure
modusGate 6.8 upgrade
Annex
4
Proofpoint US IP Lists (for easy copy-pasting)
Proofpoint EU IP Lists (for easy copy-pasting)
Proofpoint Security Awareness safelist
GSUITE/Google Workspace IP ranges to put in the inbound Gateway Settings
Internal ONLY
Vircom Portal
1
Required Permissions for Email Deletion in O365
Help Desk Software
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