Spam & Security

Spam & Security

Reporting Spam and False-Positives to ProofPoint
Ticket Creation: For these processes, we highly recommend providing the details directly in our ticketing system by attachments. Please make sure when sub...
Mon, 13 Jan, 2020 at 2:11 PM
Good Mail is Getting Caught as Spam (False-Positives)
IMPORTANT: This document is meant for SYSADMIN (org admins or channel admins).   The spam filtering engines used in all filtering solutions aren't pe...
Tue, 25 Feb, 2020 at 9:06 AM
Things to Know About Proofpoint URL Defense
The below information will answer the question you have about URL defense. So do you know: What packages is URL Defense included in?  URL Defense is incl...
Mon, 13 Jan, 2020 at 3:03 PM
Enable Inbound Domain Spoofing
  Issue: You are receiving spam messages from your own domain so your domain is being spoofed in either the from header or the envelope sender. Solution: ...
Mon, 13 Jan, 2020 at 2:19 PM
Mail Flow Scanning
Mail Flow Scanning   Inbound mail will get scanned in the below order, and may get rejected at the first stage.   Proofpoint Dynamic IP reputation (...
Mon, 21 Jun, 2021 at 10:15 AM
System Alerts
System alerts are email alerts that are generated and delivered to Essentials users if a message is blocked from delivery because it: contains a virus co...
Mon, 13 Jan, 2020 at 2:24 PM
Setting up Spooling Alerts
Spooling alerts are notifications sent to designated contacts when Proofpoint Essentials is unable to deliver mail to the delivery destination of a register...
Tue, 19 Nov, 2019 at 10:44 AM
What is DMARC and How to Configure it?
Phishing attacks are widespread more than even before as it rose by over 100% between 2010 and 2014. Around the globe it is estimated to cost over 4.5 bi...
Mon, 13 Jan, 2020 at 3:00 PM
Users Bombarded with Unsolicited Emails
Situation: You may suddenly be bombarded by hundreds of unsolicited email messages, possibly even in other languages. This typically indicates you are t...
Tue, 26 Nov, 2019 at 8:56 AM
What is DKIM?
  In an effort to always combat email spoofing DKIM was formed by merging two existing specifications the Domain Keys (created by Yahoo) and the Identified...
Mon, 13 Jan, 2020 at 2:13 PM