|Situation||Easy Spam Disclaimer missing from inbound email.|
|Solution||The email address is whitelisted, the Mime construction is incorrect, or it is digitally signed with DKIM.|
Some customers may notice that the Proofpoint Essentials Easy-spam-disclaimer footer is not added to some inbound emails, despite being enabled for the user/company in question.
The below scenarios exist where the footer will not appear on an inbound email, as listed below:
- An email address or domain that has been put on the Approve Sender List and skips spam filtering in the Proofpoint Essentials interface.
- The MIME construction in the email is incorrect and the disclaimer cannot be added.
- The email is digitally signed, using a technology such as Domain Keys Identified Mail (DKIM), and the disclaimer cannot be added.
- Message is larger than 1 MB.
If any one of the above scenarios is true, the footer will not be added to the email. If a user receives an email they believe to be spam and the footer has not been appended for any one of these reasons, they can still report the mail as spam by sending an email to Customer_Support@vircom.com with the Permalink of the message