Issue
User is receiving a broken image error in Phishing Email
Solution
If a user receives a broken image error on a phishing email, it means that the image was not properly uploaded to our server. In order to correct the error, follow the steps below:
- Navigate to Phishing
- Click on New Campaign
- Select the campaign type
- Add the campaign template
- Edit with the pencil icon
- Select Message tab
- Click the image icon on the editor
- Click the Upload tab
- Choose your image file by using the Choose File
- Click Send it to the Server
- Click OK
Note
- You cannot edit a template on a campaign that has already been sent out. You will have to recreate the entire campaign.
- The best way to prevent this is to send yourself a test email before sending out the campaign to all users.
- Please see Adding an Image in a Campaign for more information.