Problem
Users report an error when they try to report a false positive or spam, or they try to block a message using the Outlook Add-In.
Error sample:
Possible error texts:
| Your request cannot be completed due to missing permissions. Please contact your administrator or Error 500 The given header was not found |
Legacy Exchange online tokens have already been turned off by Microsoft for most tenants and the PowerShell workaround has also been disabled.
Solution:
This is done in two steps:
Step #1 - Prepare the tenant to have the proper permissions for the new version of the add-in to function.
Step #2 - Once a sufficient critical mass of customers are ready, Vircom will push out the patch. However if a client hasn't done Step #1, this will break functioning add-ins (they will get the "missing permissions" error instead of the "Error 500").
Step 1: You need to deploy new permissions using the following link
If you're a direct Vircom client, you just need to do this from your Office365 org admin account.
If you're an MSP with multiple clients/orgs on Office365, you would need to do this once for each one in Office365.
Simply click on the link below using the Office365 tenant org admin:
Once logged in 365 you will get the following, click on Accept
Once completed you will be redirected back this current KB article.
Step 2: Add-in will work again as soon Vircom update the backend server and deploy (automatically) the new SRC version.
Once updated, this text will be replaced by the release date.