SRC365 / Outlook Add-In: Your request cannot be completed due to permissions | Error 500 The given header was not found

Created by Abderrahim Ibnou el kadi, Modified on Tue, 8 Jul at 2:33 PM by Marc Chouinard


Problem


Users report an error when they try to report a false positive or spam, or they try to block a message using the Outlook Add-In.


Error sample:




Legacy Exchange online tokens have already been turned off by Microsoft for most tenants and the PowerShell workaround has also been disabled.



Solution: 


You need to deploy new permissions using the following link


If you're a direct Vircom client, you just need to do this from your Office365 org admin account.


If you're an MSP with multiple clients/orgs on Office365, you would need to do this once for each one in Office365.   


Simply click on the link below using the Office365 tenant org admin:


https://login.microsoftonline.com/organizations/adminconsent?client_id=acc26595-4acf-46af-a434-52fd6ec2e791&redirect_uri=https://support.vircom.com/a/solutions/articles/48001269366


Once logged in 365 you will get the following, click on Accept



Once completed you will be redirected back this current KB article and the Add-in should be running properly. We recommend the users to close and re-open their Outlook to have the new version loaded.