| Situation | You are unfamiliar with the status category of an email that was bounced or deferred. |
|---|---|
| Solution | See the below table for each status category and a brief description, as well as a link to another article about understanding specific error codes. |
Bounces And Deferrals Troubleshooting
| Delivered | Messages that are sent through Proofpoint Essentials platform and are delivered. |
|---|---|
| Quarantined | Messages that are quarantined by one of the filters on the platform. These messages can be released from Quarantine |
| Blocked | Messages that are blocked because of a virus or executable file. Messages that are blocked cannot be released. |
| Deferred | Message could not be delivered to the client’s/recipients server. These errors are temporary and normally result in 400 error codes. Messages will be re-tried up to 30 days. These emails will be automatically retried once every 5min, 15min, 30min and 1 hour after that for the next 30 days. |
| Bounced | Messages did not get delivered to the Recipient/customers server. Messages get sent a Non-Delivery Report (NDR). These are what we call a “hard bounce” normally 500 error codes. These messages will need to be resent. |
| Queued | This is a placeholder for our back-end logs to update the Front-end UI logs. This normally doesn’t indicate whether the message was delivered or not. If you want to know the true status please contact support. |
Still have questions about errors and codes? Click here to understand more about what the error codes mean.