Here at Vircom, we often get questions about what each alert means.   Some alerts are more obvious than others but regardless, it's a good idea to explain each one in details.  This is based on recurring questions we get about  them here in support.


Each alert is listed in the table below.  The type of alert and what you see in the Email report that you get.
You can click on the alert type to get to the article related to this alert.



List of alerts:


Security Alerts


Alert Type
Text that shows up in the email alert
Self TrustedXX self-trusted entries at the user level
Email ProviderXX email provider entries at the user level
Large Email VolumeAbnormally large email volume detected for exampledomain.com at 08/26/2021 18:00 Eastern Daylight Time.  XX messages came through in that hour vs the YY hourly average.
Outbound Virus1 outbound virus(es) caught for exampledomain.com between 08/26/2021 03:00 and 08/26/2021 04:00 Eastern Daylight Time
Outbound Spam6 outbound spam(s) caught for exampledomain.com between 08/26/2021 07:00 and 08/26/2021 08:00 Eastern Daylight Time
Blocklisted ServersServers found on a DNSBL

MTA 1.2.3.4 found on RBL bl.spamcop.net
SPFSender (SPF) policy errors were found

SPF SoftFail (Domain exampledomain.com does not designate 148.163.129.56 as permitted sender).  Please add a:dispatch-us.ppe-hosted.com to your SPF record.

SPF PermError on exampledomain.com. SPF Permanent Error: Too many DNS lookups

SPF PermError on exampledomain.com. SPF Permanent Error: Unknown mechanism found: pti:intuit.com

SPF PermError on exampledomain.com. PermError: Two or more type TXT spf records found.    

SPF TempError on exampledomain.com.  Indicative of DNS server issues. SPF Temporary Error: DNS All nameservers failed to answer the query tmp123456.invaliddomain.com.invalid. IN A: Server 127.0.0.53 UDP port 53 answered SERVFAIL

SPF PermError on exampledomain.com. SPF Permanent Error: Invalid IP4 address: ip4:domain.com.


SOA ChangeSOA master name server changed for domain exampledomain.com from (ns1.exampledomain.com) to (ns1.maliciousdomain.com)
Spam WaveA spam wave was detected and caught for exampledomain.com at 08/26/2021 13:00 Eastern Daylight Time.  207 spams were blocked in that hour vs the 23.75 hourly average.
DMARC

DMARC syntax issue for exampledomain.com: Unexpected TXT records were discovered in your DMARC TXT record. Please make sure that your DMARC record starts exactly with "v=DMARC1" as that is a possible cause.


DMARC syntax issue for exampledomain.com: dmarcexample.com does not indicate that it accepts DMARC reports about exampledomain.com - Authorization record not found: exampledomain._report._dmarc.exampledomain.com IN TXT "v=DMARC1"





Business Alerts


Alert Type
Text that shows up in the email alert
License Exceeded
Your active user count of XX exceeds your license count YY
MX TypoMX has a typo for domain exampledomain.com (mx1-us.ppe-hosted.com)
Misconfigured Domain

Domain is misconfigured as exampledomain.com is not active.    


Domain is misconfigured as exampledomain.com is not active and is not configured to relay


MX Changed

Primary MX changed for domain exampledomain.com from (oldmx.exampledomain.com) to (newmx.exampledomain.com)

 
Secondary MX changed for domain exampledomain.com from (oldmx.exampledomain.com) to (newmx.exampledomain.com)


Upgrade ExpiringTrial package upgrade expires for exampledomain.com on 08/31/2021
Package ChangePackage was changed for exampledomain.com from Advanced to Business.